Privacy policy
Last updated: March 2025
This Privacy Policy describes how Eliana Jewelry (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eliana-jewelry.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether a customer, website visitor, or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to this privacy policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
How we collect and use your personal information
To provide the Services, we collect, and have collected in the past 12 months, personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or third parties.
What personal information do we collect?
The type of personal information we collect about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we obtain directly from you
The information you send us directly through our Services may include:
- Basic contact information including your name, address, phone number, and email address.
- Order details, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Purchase information, including items you have viewed, placed in your basket, or added to your wish list.
- Customer service information, including information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties,
including vendors and service providers who may collect information
on our behalf, such as
companies that support our Site and Services, like Shopify.
- Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect online tracking technologies such as pixels, web beacons, tracking kits, third-party libraries, and cookies.
- Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/ .
Do not track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Compliance with this Privacy Policy
We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the following section, Third-Party Websites and Links.
How do we use your personal information?
- We supply products and services . We use your personal data to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipments, facilitating returns and exchanges and enabling you to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login information with anyone. If you believe your account has been compromised, please contact us immediately.
- Communication with you. We use your personal information to provide you with customer support and improve our Services. We do this in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with the operation of our Shopify store, please see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third-party service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser's settings. Please note that deleting or blocking cookies may adversely affect your user experience and may cause some of the Services, including certain general features and functionalities, to not work properly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How do we disclose your personal information?
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy policies.
- When you instruct, request, or otherwise consent to us disclosing certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations, with your consent.
- With our subsidiaries or other members of our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information":
| Category | Categories of beneficiaries |
|---|---|
|
|
We do not use or disclose sensitive personal information in order to deduce characteristics about you.
Third-party websites and links
Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms without limitation as to its use by us or by third parties. Our inclusion of such links does not, in and of itself, imply any endorsement of the content of such platforms or their owners or operators, unless otherwise stated on the Services.
Shopify Security Measures
Eliana Jewelry uses Shopify to manage and protect its customers' personal information. Shopify offers various security measures to ensure the integrity and confidentiality of this information, including, but not limited to, data encryption, two-factor authentication, and regular security audits to identify and mitigate potential vulnerabilities.
In addition, Shopify complies with applicable privacy and data protection regulations, including compliance with the European Union's General Data Protection Regulation (GDPR) and other relevant privacy laws.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as defined in applicable law) personal information of individuals under the age of 16.
Security and preservation of your data
We are committed to protecting our customers' personal information and have implemented security measures to protect it from unauthorized access, misuse, or disclosure. These measures include two-factor authentication within the account, data encryption, and regular security audits to identify and mitigate potential vulnerabilities.
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Data retention
Information preservation.
We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain certain personal information for a longer period if necessary to comply with a legal obligation, resolve disputes, enforce our agreements, and protect our legal rights.
Payment information.
Payment and billing information will be retained for as long as necessary to process payments and comply with legal accounting and tax requirements.
Account details.
We will retain account information while your account is active and for a reasonable period after account deactivation to address potential legal or compliance issues.
Order details.
Order details will be retained for a reasonable period of time after the order is completed for record-keeping and warranty purposes.
Contact and communications information.
We will retain contact details and communications with customers for a reasonable period of time after the last interaction for customer service and follow-up purposes.
Your rights and choices
You have the right to access, correct, update, or delete the personal information we hold about you. If you wish to exercise any of these rights, please contact us through our contact page. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may refuse your request as permitted by law.
- Right of access/knowledge. You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
- Right to erasure. You may have the right to request that we delete the personal information we hold about you.
- Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
- Right to opt out of sale, sharing, or targeted advertising. You may have the right to tell us not to "sell" or "share" your personal information or to opt out of processing your personal information for purposes considered "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as an opt-out request from the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
- Withdrawal of consent: When we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
- Managing your communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe link in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such an agent's request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need them to verify their identity directly with us. We will respond to your request within the time frame established by applicable law.
In some cases, we use Shopify advertising services, such as Shopify Audiences, to help personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these ad services from using your personal information for those services, please visit https://privacy.shopify.com/en .
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority.
International users
When you use our services, your personal information may be transferred to and processed in countries outside your country of residence, including the United States and other countries where we operate. These transfers are carried out in accordance with applicable data protection laws and rely on appropriate legal mechanisms, such as standard contractual clauses approved by the European Commission, to ensure that your personal information is protected in accordance with applicable privacy standards.
Commercial license: 3331772